Master of Applied Mathematics
Moscow State Technological University, Russia
Business Analyst
Business Systems | Data Analysis
Bridging technology with business by designing efficient solutions for CRM, WFM, and ERP systems.
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Business Analyst with a decade of expertise in enterprise applications, requirements gathering, and workforce management solutions. Skilled in designing scalable business systems, leading agile workflows, and delivering cost-optimized SaaS implementations.
Business Systems
90%
Documentation & Agile Tools
84%
Data Analysis (Python/SQL/Excel)
87%
Database Design & Architecture
85%
Web Development (PHP/JS/HTML-CSS)
94%
ERP/CRM/WFM Integrations
97%
Name
Aleksandr Mitasov
mitasov.work@gmail.com
Phone
(+1) 416-893-0012
Address
Ontario, Canada
Education
Upper Intermediate English
Cambridge Academy of English, United Kingdom
Experience
Business Analyst – RozumSoft
March 2022 – Present
Business Analyst – Telecontact
Nov 2017 – Mar 2022
Full Stack Developer – Telecontact
Jun 2016 – Nov 2017
My Projects
Scheduling Algorithm – Generating Schedule for FTEs
Independent Project
Ongoing
Designed PHP-based custom scheduling algorithm embedding 10+ constraints. Reduced schedule generation time by 50% and cut workforce planning costs by 80%.
Erlang Formulas – Forecasting FTEs in a Contact Centre
Independent Project
Ongoing
Built ErlangC/A/Chat forecasting system using PHP, Python, and JavaScript. Achieved staffing error rate under 3% and optimized SLA adherence with 95% occupancy.
Let’s discuss for a cool project
Address
Ontario, Canada
Phone Number
(+1) 416-893-0012
Email Address
mitasov.work@gmail.com